Shipping policy

Shipping and delivery

Phoenix Reclamation offers UK and international shipping. Delivery is quoted individually for each order, based on the pieces ordered and the delivery destination.

Requesting a delivery quote

Before placing your order, please contact us with the items you would like to purchase and your delivery address, including your postcode and country. We will provide a delivery quote so you know the shipping cost before proceeding.

Email: phoenix.reclamation@outlook.com
Phone: 07526 072852

Dispatch times

Ready-made items are normally dispatched within 3–5 working days. Bespoke shelves and other custom orders are normally dispatched within 2–3 weeks. These are estimated preparation and dispatch times, not delivery times.

Delivery times

Delivery times vary by destination and shipping service. Please ask for an estimated transit time when requesting your delivery quote. International deliveries may also be affected by customs processing.

International orders

Please contact us before ordering to confirm delivery availability and costs for your destination. Ask us to clarify any applicable import duties, taxes or customs charges before proceeding with your order.

Delays or damaged deliveries

If your order is delayed or arrives damaged, please contact us using the details above. For damaged deliveries, include your order details and, where possible, photographs of the item and packaging so we can help resolve the issue.